Omni-channel Experts Get Ready to Learn, Live it Up in Vegas
In a few weeks, Las Vegas will be the epicenter of education for a couple of days. (I’m sure that’s probably the first time those words have been used in the same sentence). From March 31 to April 2, technology services giant Oracle will host a 4-event Modern Customer Experience Conference at The Venetian. Speed…
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Going Mobile
Ah, the smartphone. Do we even use it for calling people anymore? Consumers today are relying heavily on their phones for everything from informational searches to shopping – and if your site isn’t prepared to handle those customers, you will be missing out. Take a look at these statistics from Branding Brand – In January 2015…
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How to add live chat support to your store – for free
Regarding online help, shoppers can be a lot like Veruca Salt. They want help NOW. If they can’t get the question answered when they need it answered, they’ll just buy what they want somewhere else. You lose the sale and possibly a future loyal customer. Enter Chat According to Forrester Research: “Customers are very comfortable using chat for customer service….
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4 Call Center Nightmares
We’ve all heard the horror stories of terrible customer care: being put on hold for hours, the no-answer answer, being belittled, and in many cases, downright bulled by call center reps. So in celebration of Halloween, we collected a few that are alarming – and a little amusing. Speed Commerce manages call centers for over…
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Will Instagram Ads prove to be a new eCommerce marketing boom?
With over 200 million users and growing, Instagram is a social network you should seriously consider adding to your marketing plan. As visual content becomes more popular on social media, brands need to leverage that power by communicating and sharing visually with their audience. It’s not just pictures, Instagram has videos too. The app allows…
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Using Magento? Start accepting Bitcoins with these simple steps
We at Speed Commerce are huge fans of Magento, and as a technologist, I love both the idea and applications of Bitcoin. In this guide, I’m going to show you how to start accepting Bitcoin using your (self-hosted) Magento online store and Bitpay.com. For those still unclear what a “bitcoin” actually is, here’s a quick video…
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Embrace the Falliday Season as Peak Season Prep
Just because it isn’t December doesn’t mean the holiday season hasn’t arrived! It’s the ‘falliday’ season, with plenty of holidays in September, October, and early November to give you some pre-peak season practice! These days give you the perfect opportunity to test out some holiday marketing initiatives, new platforms, and additional services before the holiday…
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The Future of eCommerce: A Pictorial
In the mood for some good news? Spoiler: the ecommerce industry is growing, and there’s no indication it’s slowing down anytime soon. And we’ve got the graphs to prove it! If this infographic on overall ecommerce sales growth doesn’t make you do a happy dance, I don’t know what will! The year 2013 saw an…
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The Top Sites Every eCommerce Retailer Should Be Reading
Ecommerce is fast-paced (shocking stat, I know), so staying up-to-date on the latest trends and acquisitions is essential to shaping a profitable long-term growth strategy. Luckily for folks like you – and us – several excellent publications cater specifically to online direct-to-consumer retail. You have many options, so we’re making it easy today by highlighting…
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The eCommerce Forecast for Holidays 2014
After this weekend, you’ll have to start thinking about fall. And everyone knows that after fall comes winter, and winter comes… the holiday season! But what will customers be searching for? Will sales spike again? Who will come out on top? Well, read on, and we’ll tell you everything. This year’s holiday season will have…
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