Why Are Retailers Afraid of Facebook?
Facebook: nowadays, it’s more than just a place to share cat memes and post passive-aggressive statuses about former ‘friends’ or ex-boyfriends. As the world’s largest social networking site, Facebook has become where retailers need to be if they want to have honest conversations with their customers and provide customer care that’s genuinely 24/7/365. However, recent…
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Why More eCommerce Retailers Are Issuing Catalogs
Ah, catalogs – the first “direct-to-consumer” selling channel, long before Al Gore blessed us with the Internet (or something like that). I still remember getting the annual Sears Big Book around the holidays, eagerly tearing through the pages to circle the toys and clothes I hoped to find under the tree on Christmas morning! For…
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A Back-To-School eCommerce Reading List for 2014
As you prep the kiddos to head back to school (and ready your website, warehouses, and contact centers for the onslaught of consumers doing the same!), a little light reading may be the last thing on your mind. But the world of ecommerce never stops evolving, so your thought process shouldn’t either! If you’re looking…
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Net Neutrality and Its Impact on eCommerce Retailers
I’m sure by now you’ve heard discussions about net neutrality somewhere and how companies are clamoring to Congress to make a change. What does that mean, and how will that impact the world of ecommerce? First, let’s get the whole “I’m not sure what Net Neutrality is” thing taken care of before we dive into…
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5 eCommerce-Friendly Email Service Providers You Need to Know
Email marketing is a must in ecommerce: it drives revenue, maintains customer relationships, enables better customer care, and is just fun. But who can you trust to help you build your online retail business? We’ve been around the block a time or two, so allow us to introduce you to 5 ESPs you’ll need to…
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The Problem(s) with Fulfillment By Amazon
We talk to ecommerce retailers of all shapes and sizes – from multi-million dollar divisions of the world’s best-known brands, to mid-size online niche businesses, to start-up companies shipping packages out of their garages. Despite their differences, many of the questions they ask us when considering an outsourced fulfillment partnership are the same. One we…
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eCommerce Runs the Free World – Here’s Why
Ecommerce is awesome. We love it; you love it. It’s truly changed how consumers shop, research, and even live. But what most people fail to understand is how much of our daily lives revolve around our online purchase activities. Below, we’ll examine a few reasons why ecommerce does run the world – and not just…
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Want to Work in eCommerce? Check Out These Degrees
Although many of us came into the ecommerce industry by chance thanks to skills we’ve acquired in other areas, the rapid growth and all-around coolness factor in online retail has made it a high-demand career for new job seekers and experienced businesspeople. With that high demand, colleges and universities have honed their offerings to create…
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From Start-Up to Rock Star: An eCommerce Growth Story
Although it’s how some of the most successful ecommerce companies in the world have gotten their start, packing boxes out of a residential garage wasn’t in PetBox’s long-term strategy. In a market where outsourced operations are the norm, founders Will Ford and Sean Conlon weren’t concerned about deciding to outsource; however, they knew that choosing…
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eCommerce Provider Round-Up: Four Names You Need to Know
Ecommerce retailers need the right platform and tools to successfully build and run their stores. Since we’re heavily involved in all aspects of a retailer’s ecommerce decision-making process (and grew up developing and using our own proprietary software) we’ve become familiar with many of the major players in the ecommerce software space. Today, we’re proud…
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