Contact Center

U.S. Based Contact Center

Delivering a great customer experience across every touchpoint.

Speed Commerce operates a premier contact center from America's heartland.

Our contact center is staffed by professional representatives who are experts in inbound and outbound techniques that build loyal customers. Accelerate your existing sales with an infusion of support from our team or hand over all your customer support needs. We provide a great return on investment to our clients in an environment built to ensure maximum uptime and compliance with industry standards.

Client-Focused

Customer Experience

We create a seamless experience for your customers. No matter the method of contact, we've got you covered from our 24/7/365 contact center. Our goal is to remove frustrations in your business operations and provide quality experiences for your customers. Managing 24/7 customer care takes specialized skills and experience. Focus on what you do best, and we'll take care of the rest!

Capabilities

When you outsource your customer experience to us, we work closely with you to develop solutions that cover your needs and are flexible to adapt to your growing business. Our services include:

Inbound and outbound telephone support services
Customer service and support
Order processing
Upselling and cross-selling
Live chat support
SMS | text messaging
Email inquires
Social media support and reputation management
Dedicated representatives
Video support
Outbound marketing campaigns
Appointment setting
Customer win-back
Database scrubbing
Market research
B2B lead generation

What Makes Us Special

24/7/365

We've got you covered anytime, day or night. There's no paying overtime to cover shifts, management headaches to ensure staff are properly supervised, or worrying about employee and building security when you outsource. We take care of everything for you!

HIPAA | PCI Compliant

We are fully HIPAA and PCI compliant. Safely transact business with our suite of tools and specialty-trained representatives. Gain peace of mind when Speed Commerce is on your team.

Scalability

We handle unpredictable spikes in calls, hire additional representatives, and ensure safe and secure technology. We adapt to your growing business or peak seasonal needs.

Workforce Management & Scheduling

We've mastered forecasting to ensure representatives with the right skill sets and attributes are on duty and can handle the anticipated volume of calls, chats, emails, or tickets. Service levels and schedules are managed in real-time, and we make adjustments as needed.

Training Program

Training consists of in-classroom instruction with an expert trainer followed by two weeks of nested calling with a coach. All representatives complete knowledge and content certification for each client. Every 90 days, representatives receive refresher training.

Quality Control

All calls are recorded and stored for one year, and live monitoring of calls also takes place. Depending on the situation, the supervisor may take one of three approaches: offer whisper coaching, barge in and take over the call, or silently listen and provide feedback following the call. Call calibration meetings are held regularly to ensure we're in touch with your brand.

Solution Provider

Managed Services

What problem are you trying to solve? We have a solution tailored just for you. Everyone sells fulfillment - we sell commerce ... speed commerce.

“

As our business grew, it helped fund new ventures. Finally, I just got tired of managing our fulfillment and, frankly, needed the space for other projects. I started looking for a fulfillment vendor but I got so much more with Speed Commerce. They are a true partner in making my business a success. Thank you!

Infant and Household Supply Company

“

My business grew faster than my team could keep up. Out of desperation, I turned to Speed Commerce. In several weeks, they had fully studied my operations and were able to replicate my operations in their warehouse. It was a huge relief to have my orders processed so quickly!