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Speed Commerce
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Brand-Obsessed Customer Care

Customer service is all about personal interaction - across every touchpoint. Whether over the phone, through email, or via online chat, each interaction is your opportunity to create customers for life.

 

We take customer care personally.

Over the last 40 years of serving ecommerce and catalog retailers, our customer care team has truly mastered the art of creating phenomenal customer experiences. We spend an incredible amount of time understanding the subtle nuances of your market, your products, your values, and most importantly your customers. From this discovery process comes a host of expert services and customized customer engagement solutions designed to integrate seamlessly and authentically with your brand promise.

It's Personal

Dedicated customer care agents receive in-depth training directly from your team to ensure that they understand your brand’s products and personality.

It's Flexible

Your support team is designed around your peak seasons, customer demographic, and any other factors that dictate the best fit and best results. As you grow or hit seasonal spikes, we'll be there.

Under One Roof

Your customer experience experts sit under the same roof as your order fulfillment operations, giving them complete access to warehouse and accounting support whenever needed.

Continual Training

Speed Commerce is a direct extension of your marketing team. Agents are extensively trained to understand your products and customers.

Call Center Experience

For many online retailers, a conversation with your contact center is the first touchpoint a customer has with your brand. Need live, personable agents answering phones, responding to chats, and returning emails about everything from product questions to order placement? You’ll get that - and more.

Inbound Orders
Backorder Requests
Cross-sell & Up-sell
Save the Sale
Product Inquiries & Support
IVR & Custom Voice Branding
Satisfaction Surveys
Order Status, Shipping & Tracking
Direct Mail Follow-up
Custom Email Templates
Billing Inquiries
Returns
Warranty & Rebate Processing
Email Customer Service
Live Chat
 

From our Customers' Customers

Here is just one of many positive, real world comments from our clients' customers when interacting with our customer care team.

  • "Thank you so much for the quick response and taking care of the size issue. So great to have such quick service! Very Pleased First Time Customer!!!"

  • You made me comfortable in the belief I would receive this order today and it was here by 7:30 am. You saved my reputation at my job. Thank You, Thank You.

  • I hope [client] knows what a jewel you are. Thank you for the wonderful customer service that really was.

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