Client Services
Client Services
Motivated by
Your Success
What differentiates our client services from other companies is how closely we listen and dedicate ourselves to helping our clients (you) reach their goals. When your business is successful, we're successful!
Single Point of Contact
Your client success manager is your single point of contact with Speed Commerce and they are responsible for your satisfaction. We ensure that we provide the exceptional service that you expect.
Business Experts
We understand your business, represent your goals and interests, manage your processes and business rules. We look for growth and cost reduction opportunities.
Product Experts
We know your product inside and out and maintain inventory availability and manage issues.
System Experts
We know your system's capabilities, how the call center and distribution center uses the system, and where it overlaps. We provide reporting data to help you make sound decisions.
Back Office
We are your back office. Your client success manager oversees every facet of your business and ensures that the distribution center and contact center focus on what they do best—delivering outstanding services to your customers.
Business Services
We have a wide variety of business services available! We can help with purchasing, accounts payable, gift certificates, refunds, catalog requests, Medicare billing, managing prepaid orders, and more!
Partnership
We've got you covered! When you partner with Speed Commerce, you get an entire team dedicated to your success. Your client success manager will be with you every step of the way.
You won't be left on your own.
We are your champions.
Launch
Your client success manager will create a timeline for your launch with Speed Commerce. They will review all your technical needs, coordinate with our software development team, map out your warehouse footprint, and coordinate all your onboarding meetings.
Growth
As your business needs change, our client success manager is there with you every step of the way to support you. Ready to launch a new product or just want to shake up your service delivery? We’re there to support you!
Transitions
Whether it’s selling your business, starting a new service with us, making a change, or moving to another provider, we’ll help you transition quickly and efficiently. Your client success manager can make sure there is no interruption in your services.
Solution Provider
Managed Services
What problem are you trying to solve? We have a solution tailored just for you. Everyone sells fulfillment - we sell commerce ... Speed Commerce.