What We Love About #OpsSummit
There are a lot of conferences and events that focus on retailing and ecommerce. But for the operations professional, there’s no better event for learning and networking than Operations Summit. Celebrating its fifth year, Operations Summit shines a light on direct-to-consumer and omnichannel operations, distribution, and fulfillment. For three days, learning focuses on moving and…
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Winter Storm Brings Carrier Delays
The Weather Channel is calling for a potentially historic blizzard – with an insane amount of snow and ice predicted to blanket the Northeast and Mid-Atlantic. Nearly 75 million people are in the storm’s path. For an ecommerce retailer, lousy weather means delivery delays. So, what can you do about it? Follow your carriers Carriers…
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Happy Green Monday!
If you thought Prime Day was the first ecommerce shopping holiday, you’ve got it all wrong. It’s Green Monday. Yep. Green Monday. eBay first coined the name around 2007 to describe their busiest shopping day. Now, this increasingly popular online shopping day is the second Monday in December, fitting in after the cyber Monday rush…
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Online shopping wins Black Friday – Cyber Monday
Shoppers decided to click instead of hitting the bricks at the traditional start of the holiday shopping season. And for online retailers, the news couldn’t have been merrier. Here’s a quick rundown of key figures about this year’s Black Friday – Cyber Monday shopping stats. According to the National Retail Federation’s Thanksgiving Weekend Survey, more…
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Holidays + Smart Returns = Happy Customers
The 2015 holiday shopping season promises to be big, with Adobe’s Digital Index predicting online sales pushing to a record $83 billion. That’s an increase of more than 11 percent over 2014 holiday sales. Record ecommerce sales could bring the potential for more product returns. More multichannel retailers are making it possible for items bought…
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Sync Product Personalization with Fulfillment
Product customization is a great way to increase brand loyalty and sales. According to a 2013 Bain survey of more than 1,000 online shoppers, 25% to 30% are interested in product customization. That same survey reported that customers who had customized a product online: engaged more with the company, visited its website more frequently, and…
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Go-to Sources for eCommerce Trends
As an online retailer, you are more than aware that the ecommerce landscape is constantly changing. How are you staying current on the latest tech trends? How do you keep track of more significant trends in service and support? What about the changing operational/fulfillment landscape? Here’s a quick list of sources to help you stay…
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Try Before You Buy
When it comes to the ‘brick versus click’ debate, the one thing brick-and-mortar stores still hold over the heads of online merchants is the ability to try on or test your purchase before you buy it. What if that dress doesn’t fit right? What if the shoes pinch? What if the color was lighter than…
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Creating a Solid Mobile Strategy for Year-Round Success
Still think you can ignore that whole mobile commerce thing, huh? Well, if the 2014 holiday season indicated the power of the smartphone shopping experience, you can no longer afford to put off your digital expansion. A report from IBM Digital Analytics detailing metrics from the 2014 holiday shopping season showed a massive surge in…
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Operations Summit – Are you ready?
We can’t believe it – Operations Summit is three years old this year! And the most significant conference focused on direct-to-consumer operations and fulfillment issues, and insights just improved. After an amazing three days on our home turf of Indianapolis last year, the biggest conference for retail operations and fulfillment moves to another logistics hotspot…
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