Warehouse Tour? A Must For Retailers Seeking Outsourced Fulfillment
Updated August 22, 2024 – With the rise of e-commerce and the resulting increase in demand for fast and efficient fulfillment, it’s more important than ever to understand the inner workings of the warehouse that will be managing your inventory. The truth is, taking a warehouse tour is a must for any retailer looking to…
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Speed Commerce Trademarks & Facility Sold
The new company will do business under the name of Speed Commerce LAS VEGAS, Nevada, April 2018 – Speed Commerce is pleased to announce that some of the intellectual property rights formerly held by Speed Commerce Operating Company have been purchased and are now held by new ownership. In addition, the two Missouri 3PL order…
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Peak Season Prep Never Sleeps
Before you start thinking about summer vacations, e-commerce retailers need to start planning for the holiday demand that peaks in the winter. We share tips on EBN to help supply chain professionals take critical lessons from the 2016 peak season and turn them into actionable items for future peaks. These include: Inventory management in an…
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Top Fulfillment Lessons From the 2016 Peak Season
The 2016 holiday shopping season was one for the record books, with ecommerce growing at 11% year over year. With e-commerce’s tremendous growth, warehousing and fulfillment centers are evaluating how to step up their game to ensure products are put in the hands of consumers when promised. We shared a few ideas for areas of…
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Make Your Returns Process Work
Ecommerce returns are an unavoidable reality for online retailers. We shared tips about creating a returns process that works in Retail TouchPoints, including: Key points to include in your online returns policy. Creative strategies to reduce ecommerce product returns. How to make the online returns process hassle-free for your retail customers. Read the full article here….
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4 Holiday Tips for eCommerce Contact Centers
Online retail is predicted to be a big winner this holiday season. The National Retail Federation forecasts online sales to increase by 7 to 10 percent over 2016 to as much as $117 billion. As more holiday shoppers shift from shopping in the store to buying online, there’s little doubt that your ecommerce customer engagement…
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Better Peak? Better Communication!
Planning for seasonal spikes in your retail business takes careful planning and coordination. And there’s no time more critical for e-tailers than the months leading up to the online shopping rush between Thanksgiving and Christmas. When you work with an outsourced ecommerce fulfillment provider, you want to ensure everyone is in sync. Here’s a short…
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3 Tips for Peak Season Warehouse Prep
Spikes in online retail sales bring unique challenges to your warehouse. And no time of the year is more challenging for e-tailers than the long haul between Thanksgiving and Christmas. Whether you’re managing your ecommerce distribution facility or working with an outsourced fulfillment provider, understanding the sales forecast and communication is key to an efficient…
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Listen more. Talk less.
What’s the first thing a customer does when there’s an issue with his ecommerce order? He makes a call to your contact center. This interaction is often the first “live” experience your customer has with your ecommerce brand. Getting this dialogue right typically leads to a happy, repeat customer. Getting it wrong could land you…
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