Complex Order Fulfillment Sometimes Requires Pixie Dust
Last month this writer was in need of gifts. We’d missed a handful of birthday parties and weddings over the last few months due to the pandemic. However, we still needed to send gifts to show we still care. At first, one might think that ordering a gift online and shipping it to the receiver…
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Keys to Great Outsourced Fulfillment
The top executive at an online retailer shouldn’t be worried about how many pack stations are operating at a time, the daily pick accuracy, or how many purchase orders were placed that day. You can be confident that the company’s operations team and warehouse directors have a firm handle on those metrics. So why should…
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Trust and Communication: Keys to Eternal Customer Loyalty
Customers are the heart and soul of any business, but in the e-commerce world, you need to work even harder to ensure that they stay happy and loyal with the benefit of a ‘face to face’ interaction. There are a lot of ways to facilitate a positive customer experience online, but there are two important…
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The Many Benefits of Live Chat
In the previous post, we talked about what customers are currently looking for in the contact center. A survey showed that customers want to be able to access help quickly, easily, and get accurate information without much hassle. Live chat is a great way to provide all three – and you can build in your…
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What Do Customers Want from the Contact Center?
Retailers know to gain more customers and sales, they need to provide a great overall experience. However, when it comes to e-commerce, the post-sale experience may not get the attention it deserves. The way a retailer handles customer care whether they’re calling to praise or complain, that experience goes a long way in shaping customer…
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Outsourced Fulfillment Fail: No Product Personalization
Ecommerce is a dogfight right now. Never has it been more important for online retailers to find some way – any way – to become the top dog in their space. There are a lot of great ways to do that, but one of the most successful methods we’ve seen is the ability to offer…
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Is free shipping part of your holiday mix?
There are less than 100 days until Christmas and Cyber Monday is even closer. No doubt you’ve got your holiday promotions on the calendar, but how many of them include free shipping? For many online retailers, offering free shipping is a difficult decision. While it may help you get more sales and attract first-time shoppers,…
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When eCommerce and Customer Service Work Together, Magic Happens
To run a successful ecommerce business, you must have great customer service. Whether it’s phone support, live chat, or email, having a contact center team that understands your processes, products, and brand is the key to a seamless customer experience. In order to achieve a great experience that keeps customers coming back, you need to…
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