We’ve all heard the horror stories of terrible customer care: being put on hold for hours, the no-answer answer, being belittled, and in many cases, downright bulled by call center reps. So in celebration of Halloween, we collected a few that are alarming – and a little amusing.
Speed Commerce manages call centers for over 50 large retail clients, and we obsess over the customer experience. Our agents often go to bizarre lengths to ensure each of our client’s customers knows how appreciated they are.
Here are two great examples of “what not to do” ever!
1. It’s best not to call your sales prospects “Little Girl”
2. Verizon Call Center agents (and manager) fail at basic math
Photo Credit: Keoni Cabral