Top Tips for Hiring in the Contact Center: Recruitment Marketing
A couple of weeks, we touched on what to look for in a contact center agent. But how do you get the right agent to apply for the job? Let’s look at recruitment marketing strategies to help you find the best contact center agents. 1. An enticing job posting: The contact center must present itself in…
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What Happens After a Customer Clicks ‘Buy Now’?
Ecommerce provides a super-fast, convenient way for consumers to get what they want. However, a whole lot has to happen in the background to make this entire process the seemingly-easy process that customers believe it to be. The order fulfillment process, in particular, is intricate and fascinating. Here, we take a sneak peek into what…
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Tips for Hiring the Best Contact Center Agents
As the point of contact with customers, a contact center agent can single-handedly make or break a sale – and the customer relationship. That’s why a contact center must hire the best agents for their brand. Today, we’ll share some insights on what we look for in our next great relationship-building agent. Who are we? Speed Commerce…
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Outsourcing Operations Makes the Holiday Season a Success
An expert third-party fulfillment provider can be a great help to ecommerce retailers looking to reduce costs, increase operational efficiencies, and expand their service and delivery offerings (all while focusing more on their business growth). But it becomes instrumental during the busy holiday season where order volumes – and customer expectations – rise dramatically. Below,…
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4 Tips to Bring Out Your Brand in the Contact Center
Your contact center can be the place where your customers interact most with your ecommerce business: they have direct and frequent one-on-one interaction with your customers. You can use these interactions to promote and establish your brand – all you have to do is put your brand’s message front and center. Here are a few…
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Smart Content Marketing Methods for eCommerce Retailers
Content marketing is likely something you’ve heard about before. It can benefit your business in many ways, from increasing your search ranking to providing your customer with instructions on using your products. Content comes in many forms too. It can be anything from a lengthy blog post to a product description. Here are some areas…
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Top Tips for Better Picking and Packing
Today’s ecommerce landscape requires pick and pack operations to move faster and more efficiently – and with industry giants offering same-day delivery, consumers expect fast service and a seamless experience. Plus, it would be best if you moved inventory quickly to reduce inventory carrying costs. If you can get your products off the shelves and…
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How Well Do You Know Fulfillment? Take Our Quiz!
Updated July 18, 2024 – What do you know about fulfillment? Take our nine-question quiz (with answers at the bottom, of course) and see how much you understand the ins and outs of ecommerce operations! 1. All of the following are terms for order fulfillment activities except:a) Split-shipb) Dropshipc) Cross-dockd) Partial-fill 2. Online retailers…
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Horrible eCommerce Advice: Don’t Follow These 4 Rules
What’s one thing that almost everyone loves to give but not many like to receive? ADVICE! Some advice is good, and others, well, not so much. Even as far back as the fifth century BC, playwright Sophocles noted that “No enemy is worse than bad advice.” Unfortunately, the ecommerce industry is chock-full of “helpful” information,…
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