4 Pointers for Landing a Career in eCommerce
Ecommerce is an essential sector of the economy now. So it’s no surprise that younger people are researching how to get into a career in ecommerce. However, if you’re already a professional, there’s never been a better time to bring your talents to the digital world. We want to share four tips for anybody looking…
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5 (More) Common Myths about Outsourced Fulfillment
We’re revisiting our last post with five more crazy things we’ve heard about outsourced order fulfillment to talk about. Read on to learn more. 1. Order fulfillment doesn’t matter as long as my website looks good. Ecommerce is highly visual, and it needs to be – your website, photography, and content is what will drive…
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4 Ways to Go Green in the Warehouse
We all want to do our part to reduce our impact on the environment. Well, just because ecommerce operates online doesn’t mean that we’re guilty of being unkind to Mother Nature. Here are a few ways to make your fulfillment operations a little more eco-friendly. Reuse and Recycle There are truckloads of materials making their…
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6 Things You Could be Doing if You Outsourced Your Fulfillment
We love running warehouses, managing contact centers, and shipping orders. Fortunately for us, not everyone in direct-to-consumer retail loves it as much as we do. Based on our conversations with our ecommerce clients and a few observations after 40 years in the industry, we’ve compiled a list of six things that are more fulfilling than…
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8 Real-Life Frustrations of In-House Order Fulfillment
While the thought of outsourced fulfillment can make a retailer nervous, in-house operations can bring a whole new level of frustration that you may not think is possible. Here, we examine the top 8 biggest “uggh” moments that direct-to-consumer retailers feel when they’re trying to manage everything themselves. If you’re feeling any of these, it…
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Is Proprietary Software a Deal-Breaker When Picking a Fulfillment Partner?
Proprietary ecommerce software: Is it a distinct advantage to an ecommerce retailer looking for the right partner or just some fancy attribute on their website? In reality, custom-build software can sometimes differentiate between a smooth, uncomplicated fulfillment process and a haphazard, confusing system. Here’s why choosing a provider with its own order and warehouse management…
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4 Tips for an Awesome Spring Selling Season
We have just a few more weeks until the spring holidays, so it’s time to finalize your ecommerce storefront’s preparations. In 2021, Americans spent an estimated $21.7 billion (yes, billion with a “b”) on Easter, and even more on Mother’s Day at a whopping $28 billion, which follows just a few weeks later. With these…
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Top Spring and Summer eCommerce Peaks
With the hectic post-holiday return cycle winding down, we look to what’s in store for shopping trends in ecommerce. Merchants are preparing for the spring and summer months which are chock-full of other great shopping holidays that deserve attention. Let’s have a look at a few of those events today. Graduation Day Graduation is an…
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Your Customer is Our Customer: The Keys to Effective Outsourced Service
In the ecommerce world, outsourcing sometimes comes across as a negative – there is a feeling that, by letting go of some control, you will lose the trust you have built with your customers. It can be scary to let someone else handle your customer interactions. Still, if you choose the right partner, you can…
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Think You Know Contact Centers? Take the Quiz!
Think you know everything about direct-to-consumer contact centers? Take our quick 10-question quiz on contact centers to test your knowledge, then let us know how you scored in the comments at the end of this post! 1. What is ACD?a) Archived Calls Deskb) Assimilated Caller Datac) Automated Call Distributor 2. IVR is a tool used…
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