Understanding the Omnichannel Customer Experience

Omnichannel retail means giving customers a seamless, consistent experience no matter how they choose to do business with you. Getting your customer service channels all on the same page seems daunting. But never fear – we’ve identified four areas to … Read More

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Peak Season Prep Never Sleeps

Before you even start thinking about summer vacations, e-commerce retailers need to start planning for the holiday demand that peaks in the winter months. We share tips on EBN to help supply chain professionals take key lessons from 2016 peak … Read More

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Creating a Solid M-Commerce Strategy for Year-Round Success

Still think you can ignore that whole mobile commerce thing, huh? Well, if the 2014 holiday season was any indication of the power of the smartphone shopping experience, you can’t afford putting off your digital expansion any longer. A report from IBM … Read More

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Omni-channel Experts Get Ready to Learn, Live it Up in Vegas

In a few weeks, Las Vegas will be the epicenter of education for a couple of days. (I’m sure that’s probably the first time those words have ever been used in the same sentence). From March 31 to April 2, … Read More

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Ready for Omnichannel? Start Here!

Retail is changing, and customer expectations have never been higher. Is it time for you to consider omnichannel? Omnichannel retail means selling to customers across different platforms – online, mobile, brick-and-mortar, direct selling – you get the idea. Customers can … Read More

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