How Many People Does it Take to Run a Warehouse On Average? (2026 Update)
Updated August 12, 2026 – How many people work in a warehouse? If you want one number, it’s about 77. That’s what you get when you divide the 1.83 million Americans working in warehousing and storage by the roughly 23,800 warehouse establishments the government counts. That average hides a lot, though. A refrigerated storage facility…
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Order Fulfillment & Customer Care: A Match Made in Heaven
Did you know that the most successful ecommerce fulfillment operations go hand-in-hand with customer care? It’s true! When your warehouse staff and contact center agents fully understand each others’ role in the order lifecycle, you can reduce handling times (and sometimes costs), increase customer satisfaction and operational efficiencies, and even further customize the experience for…
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How to Measure Order Fulfillment Metrics – Top Order Fulfillment KPIs
Updated January 15, 2025 – Entrusting inventory and operational responsibilities to a fulfillment partner is a major retailer decision. It’s not just about logistics—it’s about ensuring customer satisfaction, which is a cornerstone of retail success. To keep customers returning, retailers must guarantee that orders are shipped on time, accurately, undamaged, and at a competitive cost….
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6 Things Your Competitors Can Teach You About eCommerce
Ecommerce is hyper-competitive. But even though every retailer knows that, it’s amazing how few companies actually know what their competition is doing on a regular basis. While copying their strategies might not be the best idea, there are still a lot of important things your competition can teach you: customer preferences, effective marketing techniques, and…
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Should You Be Concerned About Dark Patterns in Your eCommerce?
Coined in 2010, the term “dark patterns” refers to a range of potentially manipulative user interface designs in ecommerce and elsewhere that result in users taking action that benefit the sponsoring website. The Federal Trade Commission is taking a particular interest in digital “dark patterns,” and online retailers should be aware that this scrutiny may…
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Should I Invest in Outsourced Order Fulfillment?
It’s a question we get asked pretty frequently: should I outsource my order fulfillment? Well, naturally we almost always say yes (because that’s one of the services we provide!) but it isn’t the best option for every retailer. However, if you’re experiencing any of the following five signs, its time to reach out to an…
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Marketing Best Practices from Fulfillment to Their Doorstep
Order fulfillment is a complex operation. The right partner knows that every aspect of the order cycle is key to creating the ideal experience for the customer. Online retailers can utilize the fulfillment process as a marketing initiative to wow their customers and build loyalty. Here are tips to help you make fulfillment a ‘marketing…
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7 Things You Need to Know About eCommerce
Whether you are looking to start a new retail business, expand an existing one, or add a new channel to your retail operations, here are a few reasons why ecommerce makes sense. 1. It’s growing. Statistics have shown a steady growth in the segment with each passing year. An earlier Forrester report predicted that ecommerce…
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Trends in Online Shopping
The 2019 UPS study, Pulse of the Online Shopper, offered valuable insight for ecommerce retailers regarding consumers’ attitudes on shipping, delivery, and the entire operations process. This study asked over 18,000 ecommerce consumers about everything from reasons why they abandon their carts, to what they expect when they click ‘buy’, to what improvements online retailers…
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