Understanding the Omnichannel Customer Experience
Omnichannel retail means giving customers a seamless, consistent experience no matter how they choose to do business with you. Getting your customer service channels all on the same page seems daunting. But never fear – we’ve identified four areas to focus on to ensure the ultimate customer experience. Who are we? Speed Commerce is an end-to-end…
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4 Cyber Monday Disasters – and How to Avoid Them
Monday, November 28, 2022, is three short months away. Are you ready for one of the biggest online shopping days of the year? With all that pressure, there are bound to be a few mishaps. Here, we’ll tackle four common problems that some less-fortunate retailers have experienced over the years and provide tips to ensure…
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How Fulfillment Makes the Sale: Product Returns
This blog is part four of a four-part series about how order fulfillment impacts customer satisfaction. To download the complete guide “4 Ways Fulfillment Can Make (or Break) Your Next Sale”, click here. If there is one thing that strikes fear into the heart of every ecommerce retailer, it’s hearing that a customer wants to…
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How Fulfillment Makes the Sale: Shipping Options
This blog is part two in a four-part series about ways that order fulfillment impacts customer satisfaction. To download the full guide “4 Ways Fulfillment Can Make (or Break) Your Next Sale”, click here. Shipping Options This blog is part two of a four-part series about how order fulfillment impacts customer satisfaction. To download the complete…
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How Fulfillment Makes the Sale: Order Delivery
This blog is part one in a four-part series about ways that order fulfillment impacts customer satisfaction. To download the complete guide “4 Ways Fulfillment Can Make (or Break) Your Next Sale”, click here. The order fulfillment process is pretty complex, but it lives and dies by the delivery date. Very few customers spend any…
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Launching a Store? Don’t Make These 4 Mistakes
Don’t Make These Four Mistakes Setting up an online store may seem easy, considering there are fewer barriers to entry than traditional retail: no store footprint to lease or buy, no retail staff to hire and pay, no utilities to owe, and no set hours to operate. But with fewer barriers comes greater competition, and…
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DIM Weight 101
What you need to know about dimensional weight pricing If you run an ecommerce business, you know how much time, effort, and resources are dedicated to shipping and logistics. At some point, you’ve probably heard the terms dimensional weight and billable weight. But what does it all mean? Billable weight doesn’t reflect the package’s actual weight…
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5 Ways to Fail at Fulfillment
Fulfillment is one of the most critical parts of the ecommerce order lifecycle. As peak seasons get busier, the competition gets heavier, and margins get smaller, the demand for outsourced order fulfillment grows. There are plenty of outsourced fulfillment partners to choose from, but the key to a successful long-term partnership is finding the one…
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