5 Things Customers Want From Your Contact Center
So here’s the deal: simply being able to speak to a customer care representative does not define superior customer service today. Recent research has even found that over half said they would prefer to quickly solve their issue using an automated system rather than wait to speak to someone on the phone. What’s the key…
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4 Reasons Why a Single-Source Partner Makes More Sense
You’ve decided that outsourcing your order fulfillment is the wisest thing to do as you grow your business. What next? Do you start handing out contracts to the lowest bidder for each facet of your operations? The ecommerce industry is teeming with service providers for fulfillment, contact center, parcel delivery, personalization, and other needs, so…
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5 Site Usability Tips for an Awesome eCommerce Holiday Season
A good user experience is key to a successful ecommerce site, and it’s essential during the holiday season. When time is of the essence, and everyone’s offering the deal of a lifetime, your site better be easy to navigate and quick to load; otherwise, customers will quickly head elsewhere to make holiday purchases. Don’t sweat…
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5 Tips for an Awesome eCommerce Holiday Season in the Warehouse
With about two months left before we’re in the thick of the holidays, you can still get procedures in place to prepare for your holiday peak. Here, we’ll talk about five tips for readying your warehouse operations for the most wonderful time of the year. 1. Understand delivery deadlines and act accordingly Retailers estimate last-minute…
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How To: Make Fulfillment a Marketing Asset
The fulfillment process involves nearly every part of your ecommerce business. But if you’re not using the warehouse as a hotbed for post-purchase marketing, you’re missing out on opportunities to build brand loyalty and extend the customer experience! Who are we? Speed Commerce is an end-to-end provider of outsourced customer experience solutions for eCommerce retailers (including…
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3 Ways Live Chat Builds an eCommerce Business
Studies show that 44 percent of online consumers believe that having questions answered in real-time while making an online purchase is one of the most important features an online retailer can offer. Are you offering live chat on your site? If that stat isn’t enough to convince you, here are a few more reasons to…
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More Myths About Online Retail to Avoid
If you’re looking to avoid ruining customer relationships, losing sales to competitors, and making your operations team miserable, let’s dive into some myth-busting about online retail. “A good website is all you need to have a successful ecommerce business.”Having fun and flashy website that’s easy to shop is the beginning of a good ecommerce experience…
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5 Tips for an Awesome eCommerce Holiday Season in the Contact Center
We’re back with more holiday prep tips for ecommerce retailers! Today, we’ll tackle one of the most critical pieces of a direct-to-consumer business’ operations, regardless of the season: customer care. Just one minor slip-up in customer service during the emotionally-charged holidays can be detrimental to your brand’s image, but a rock star moment can create…
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5 Ways to Upsell More Product This Holiday Season
What’s better than a holiday sales season? A record-setting holiday sales season with more sales and less effort! You’ll already be processing tons of orders this peak season, so we’ve come up with a few ways for you to up that average order value and build some customer loyalty simultaneously. Here are 5 great ways…
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Slow-Moving Inventory: How To Solve This Problem
Updated January 27th, 2025 – Anyone running a retail operation is all too familiar with the acronym SKU or stock keeping unit. You’re probably also familiar with SMI or slow-moving inventory, if you’re managing your inventory. What is Slow-moving Stock/Inventory? Slow-moving inventory is merchandise sitting in your warehouse and not moving out the door. What…
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