You’ve invested in marketing and advertising. Traffic to your online store is better than it’s ever been. But sales? Not quite what you were expecting.
Why? The answer may be there, in front of you. There, on your screen: it’s your product pages.
Here are a few common mistakes that may be standing in the way of converting your site visitors to buyers.
Not Focusing on the Products
While the site has to be visually appealing, you can’t forget about the user experience – how your customers navigate your site to find the products they want, get the merchandise in the shopping cart, and checkout.
A good default is to keep the site simple – don’t add stuff that may take away from the merchandise you’re selling.
Terrible Product Images
Do you like buying things sight unseen? Your customers don’t either. Poorly photographed products or images that a just too small or blurry can kill conversions like a plague. They don’t adequately convey the merchandise and can ultimately dull your brand.
What can you do about it? Outsourcing is always an option, but not every ecommerce retailer can afford to make that investment. Another option? Do it yourself, but do it much better than you were doing it before.
Once you have those beautiful product pictures, include more than one image. Customers can’t touch your product, so they want to see it from every angle. And consider close-ups to point out the finer details.
Not Including Related Products
In a traditional retail store, similar and/or complimentary items are placed near each other. This allows the customer to peruse and compare to make the right buying decision and possibly purchase something they had not previously thought about getting. How can you translate this in-store experience to your online shop?
Use a product recommendation tool. Your customers will get a more personalized shopping experience, while you could ultimately see a higher average order value.
A good-looking site is non-negotiable, but design can often run wild. Sometimes, we get so excited about what we can do, like adding dancing elves or falling snow, that we sometimes forget about the people or your potential customers who are actually using the site and why they are there.