Speed Commerce

Dedicated Customer Support

Dedicated Customer Support - How to Improve Customer Experience With a 3PL

Responsive assistance for your peace of mind.

Attention High Volume Shopify Sellers!

Struggling to keep up with customer inquiries and support demands? Look no further! At Speed Commerce, we understand the importance of Dedicated Customer Support tailored to your needs.

  • Responsive Assistance for Your Peace of Mind: Always have a human to speak to, 24 hours a day.
  • Prompt responses to ensure your issues are resolved swiftly.
  • Seamless support across all channels for your convenience.

With Speed Commerce, you can rest assured knowing that your business is supported by a team of experts who are always available to assist you, day or night. Say goodbye to automated responses and hello to personalized service!

Ready to experience the difference? Book a meeting with us today and let's discuss how Speed Commerce can enhance your Shopify selling experience!

Let's Get Started!

A fulfillment expert will get back to you within 1-2 business days.

See what our customers are saying.

Thanks to Speed Commerce, I get back 20% more of my week. I used to have to work in the warehouse every Monday to catch up from weekend orders, I no longer have to thanks to Speed!

Apparel Company

I should've signed up a long time ago. Thanks to Speed Commerce, I can scale as needed without worrying about space, labor, and supply constraints.

Neutraceutical Company

Elevate Customer Support With the Right 3PL

Integrating a third-party logistics (3PL) provider can significantly elevate customer support for Shopify businesses by ensuring a seamless fulfillment and delivery process. By handling all aspects of logistics, from warehousing and inventory management to packing and shipping, 3PLs enable Shopify stores to deliver orders with accuracy and speed. This reliability directly enhances customer satisfaction as buyers receive their purchases on time and in perfect condition. Furthermore, many 3PLs offer advanced customer service tools such as automated notifications and tracking information, which empower customers with real-time updates about their orders. This helps reduce the number of customer service queries.

3PLs can also help Shopify businesses manage returns efficiently, a critical aspect of customer support. They provide streamlined return processes that make it easy for customers to send products back and receive replacements or refunds. This simplifies operations for the business and builds trust and loyalty among customers. By leveraging the expertise and resources of a 3PL, Shopify merchants can focus more on customer engagement and satisfaction, while the logistical complexities are expertly handled behind the scenes.

Is Shopify Worth It?

For Shopify store owners aiming to scale their operations, integrating with a 3PL logistics provider can significantly enhance efficiency and streamline the logistics process. Shopify's robust platform offers seamless integration with various 3PL services, enabling automated order fulfillment, real-time inventory management, and effective tracking systems. This integration saves valuable time and reduces the logistical burdens often associated with scaling a business.

Leveraging Shopify's extensive ecosystem can also lead to considerable cost savings and improved customer satisfaction. By partnering with a 3PL provider, Shopify store owners can access optimized shipping routes, bulk shipping discounts, and faster delivery options — all of which are crucial for maintaining a competitive edge in the market. These benefits make 3PL logistics companies invaluable for Shopify store owners looking to optimize their logistics operations and expand their business efficiently.

How Fulfillment Can Make or Break Your Shopify Business

The fulfillment process is a critical aspect of any Shopify business’s operations as it holds the power to significantly impact customer satisfaction and brand reputation. In today’s fast-paced eCommerce landscape, customers have come to expect quick, reliable, and transparent order fulfillment. A seamless fulfillment experience can elevate your shop, leading to repeat purchases, positive reviews, and enhanced customer loyalty. Conversely, mishandled orders or delays can lead to customer dissatisfaction, negative reviews, and a high rate of returns.

Partnering with a proficient 3PL logistics provider like Speed Commerce can be a game-changer for Shopify stores, especially those dealing with high volumes of orders. Such a partnership ensures the efficiency and reliability of the fulfillment process and provides scalability to handle growth and peak seasons without compromising service quality. Effective fulfillment strategies extend beyond mere shipping. They encompass inventory management, order accuracy, and timely customer communication, all of which contribute to a positive shopping experience.

What Does Speed Commerce Do?


As soon as your stock reaches us, our inbound shipping team at Speed Commerce — servicing major locations including Las Vegas, Nevada; St. Louis, Missouri; and Los Angeles, California — carefully inspects each item. We then carefully enter your products into our inventory and placed on the shelves across our locations — ready for picking and packing!

Picking and Packing

At Speed Commerce, we understand that your customers expect to receive what they ordered. That’s why we guarantee quality service with 100% order and inventory accuracy. You can rest assured that our team goes the extra mile to ensure your customers’ orders are assembled correctly, packed with care, and shipped on time.

Shipping and Delivery

Late shipments can deter customers from returning to your store. Speed Commerce ensures this doesn’t happen by collaborating with leading carriers and shipping services. We’re committed to providing your customers with an exceptional experience, from the moment they place their order to the moment it arrives at their doorstep.

Inventory Management

Whether you’re dealing in apparel, home goods, or food & grocery items, we ensure that your inventory is stored appropriately in our third-party fulfillment centers. We also work closely with you to anticipate spikes or dips in product demand, manage monthly inventory reporting, and take appropriate measures to avoid inventory shrinkage.


If you need to expedite the order fulfillment process to meet unexpectedly high demand, our inbound shipping team can quickly receive inventory for faster order assembly and shipment. We won’t waste time putting your products on the shelves. Instead, we’ll get them out the door fast!

Returns Management

Returns management is a time-consuming process that can prevent you from focusing on more pressing business needs. To ensure that reverse logistics won’t hinder your success, we take care of the entire end-to-end returns process for you, including refreshing returned products for resale, processing refunds or exchanges, and handling all customer communication.

Long-Term Storage

Once you connect your store or sales channel with our warehouse management system (WMS), we will securely store your inventory in our state-of-the-art warehouses. Featuring ample space and cutting-edge technology, we guarantee that we can accommodate all the products essential for your business’s success.

Managed Services

More than speed, we value flexibility, accountability, and complexity. By carefully managing the size and scope of our business, we’re able to meet the unique needs of our clients. You’ll meet with your client account manager regularly to review our performance and make adjustments accordingly.

Plus More!

Speed Commerce is a full-service outsourcing fulfillment center. Unlike our competitors, we can match your requirements in processing your orders.

Frequently Asked Questions About Customer Support in 3PL & Shopify

3PL providers improve customer satisfaction by optimizing logistics operations to ensure timely and accurate deliveries. They utilize advanced logistics technology for inventory management and order tracking. By managing warehousing, transportation, and handling returns efficiently, 3PLs also help businesses provide a seamless and hassle-free customer experience.
Measuring customer service and satisfaction in a 3PL context typically involves several metrics including order accuracy, on-time delivery rates, and the efficiency of the return process. Surveys and feedback forms can also be utilized to gather direct customer insights about their satisfaction with the handling and delivery of their orders. Key performance indicators like Net Promoter Score (NPS), which assesses customer loyalty, and Customer Satisfaction Score (CSAT), which measures overall satisfaction with a service, are commonly used to evaluate and improve 3PL services.
Yes, Speed Commerce offers seamless integration with Shopify. This allows for a smooth flow of order information and inventory levels between your Shopify store and Speed Commerce’s fulfillment systems for accurate and timely order fulfillment.
Speed Commerce provides dedicated support for Shopify store owners, including a personal account manager, 24/7 access to a support team for integration and operation queries, and real-time inventory and order tracking features.

Get Started Today!


Once your request is submitted, a fulfillment expert will get back to you within 1-2 business days.

Let's Get Started

A fulfillment expert will get back to you within 1-2 business days.