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What Is Value Adding/Non-Value Adding? | Speed Commerce

What Is Value Adding/Non-Value Adding?

3PL Glossary > Value Adding/Non-Value Adding

What Is Value Adding/Non-Value Adding?

Value-adding and non-value-adding are concepts often used in business and process improvement to assess the efficiency and effectiveness of various activities within an organization. In the context of manufacturing or service delivery, value-added activities refer to those that directly contribute to meeting customer needs or enhancing the quality of a product or service. These activities are vital for creating a product or delivering a service that customers are willing to pay for. Examples of value-added activities include product assembly, customization based on customer requirements, and services that directly enhance the customer experience.

How do the concepts of value-adding and Non-value-adding activities contribute to process improvement in a business setting?

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On the other hand, non-value adding activities are those that do not contribute to the final product or service in a way that customers perceive as valuable. These activities may include unnecessary paperwork, excessive handling or transportation of materials, and inefficient processes that lead to delays. Identifying and minimizing non-value adding activities is a key principle of lean manufacturing and process improvement methodologies. By eliminating or streamlining these activities, organizations can reduce costs, improve overall efficiency, and ultimately enhance customer satisfaction.

In a broader organizational context, value adding can also be seen in terms of strategic decision-making and resource allocation. Value-added activities at the organizational level involve initiatives that directly contribute to achieving the company's goals and objectives. Non-value adding activities, on the other hand, may include bureaucratic processes, redundant meetings, or activities that do not align with the organization's strategic priorities. Streamlining organizational processes and focusing resources on value-added activities can help enhance the overall competitiveness and sustainability of the organization in the long run.


Yes, activities that directly contribute to the product or service, enhancing its form, function, or characteristics, are typically considered value-adding.

Yes, Non-Value Adding activities are often considered unnecessary or wasteful and should be minimized or eliminated to enhance efficiency and reduce costs.

No, value-adding activities are those for which the customer is willing to pay. If the customer doesn't perceive value in an activity, it is generally considered Non-Value Adding.

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