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What Is Call Forcing?

Contact Center Glossary > Call Forcing

Call Forcing Definition | TLDR

Call forcing is a feature in call centers that automatically assigns incoming calls to available agents without allowing agents to choose or prioritize calls manually.

Call Forcing Meaning

Call Forcing is a technique often employed in programming languages, particularly in functional programming paradigms such as Haskell. It refers to the process of evaluating an expression or function argument before it's needed for computation. This can be contrasted with lazy evaluation, where expressions are evaluated only when their results are required for further computation. Call Forcing can be useful in scenarios where strict evaluation is necessary for efficient memory management or when the order of evaluation matters significantly for the correctness of the program.

What Is Call Forcing in the Context of Object-Oriented Programming, and How Does It Impact Program Execution?

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Call Forcing is a technique often employed in programming languages, particularly in functional programming paradigms such as Haskell. It refers to the process of evaluating an expression or function argument before it's needed for computation. This can be contrasted with lazy evaluation, where expressions are evaluated only when their results are required for further computation. Call Forcing can be useful in scenarios where strict evaluation is necessary for efficient memory management or when the order of evaluation matters significantly for the correctness of the program.

One common scenario where Call Forcing is beneficial is in handling recursive functions with accumulating parameters. In such cases, lazy evaluation might lead to a build-up of unevaluated thunks, causing memory overhead and potential performance issues. By explicitly forcing the evaluation of intermediate results, developers can ensure that memory usage remains bounded and the computation progresses efficiently. However, it's important to use Call Forcing judiciously, as excessive use can lead to unnecessary strictness, sacrificing the benefits of lazy evaluation such as potential performance optimizations and improved modularity.

FAQs

No. Call Forcing is generally considered unethical as it involves pressuring or manipulating individuals into making calls they didn't intend to make.

No. Call Forcing goes against the principles of good customer service, which prioritize respecting customer choices and providing assistance without coercion.

Yes. Call Forcing can result in customer dissatisfaction, damage to brand reputation, and even legal repercussions if it violates consumer protection laws or regulations. It undermines trust and can lead to loss of business in the long run.

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