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What Is a Blocked Call?

Contact Center Glossary > Blocked Call

Blocked Call Definition | TLDR

A blocked call occurs when a call attempt is prevented from reaching its destination, typically due to network congestion, system errors, or call blocking policies.

Blocked Call Meaning

A blocked call refers to a phone call where the caller's phone number is intentionally hidden or obscured from the recipient's caller ID. This means that when the call comes through, the recipient's phone will typically display "Blocked," "Private," or "Unknown" instead of showing the caller's phone number. The purpose of blocking a call can vary; it may be to maintain privacy, prevent unwanted calls, or to carry out activities where anonymity is desired.

How Do You Handle a Situation Where You Encounter a Blocked Call during a Customer Service Interaction in a Bpo Setting?

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A blocked call refers to a phone call where the caller's phone number is intentionally hidden or obscured from the recipient's caller ID. This means that when the call comes through, the recipient's phone will typically display "Blocked," "Private," or "Unknown" instead of showing the caller's phone number. The purpose of blocking a call can vary; it may be to maintain privacy, prevent unwanted calls, or to carry out activities where anonymity is desired.

From the recipient's perspective, receiving a blocked call can be frustrating, especially if they are unable to identify the caller or determine the purpose of the call. While some people may choose to ignore blocked calls altogether or let them go to voicemail, others may be curious and attempt to uncover the caller's identity using various methods, such as call tracing services or contacting their phone service provider for assistance. However, in cases where the caller's identity remains undisclosed, the recipient may opt to disregard the call entirely to avoid potential risks or inconvenience.

FAQs

Yes, most smartphones and landline phones offer a call-blocking feature that allows you to block specific phone numbers or all calls from unknown numbers.

no. When you block a caller, they typically won't receive any notification or indication that they have been blocked. However, their calls may go straight to voicemail or result in a busy signal.

Yes, the ability to leave a voicemail may still be available to a blocked caller. However, it depends on the phone and carrier settings. Some phones and carriers may allow blocked callers to leave voicemails, while others may prevent them from leaving any messages.

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