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What Is an Answered Call?

Contact Center Glossary > Answered Call

Answered Call Definition | TLDR

An answered call is a call that has been successfully connected and answered by an agent or intended recipient.

Answered Call Meaning

An answered call refers to a telephone call where the recipient actively engages in conversation or communication with the caller. When someone picks up the phone and responds to the incoming call, it signifies that the call has been answered. In today's digital age, with the prevalence of smartphones and various communication apps, an answered call can occur through traditional voice calls or through internet-based platforms like Skype, WhatsApp, or Zoom.

What are the key metrics used to measure the effectiveness of handling answered calls in a customer service environment, and how do they contribute to overall service quality?

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An answered call refers to a telephone call where the recipient actively engages in conversation or communication with the caller. When someone picks up the phone and responds to the incoming call, it signifies that the call has been answered. In today's digital age, with the prevalence of smartphones and various communication apps, an answered call can occur through traditional voice calls or through internet-based platforms like Skype, WhatsApp, or Zoom.

An answered call represents an opportunity for effective communication, problem-solving, or decision-making. It indicates that the intended recipient is available and willing to engage in dialogue, which can lead to various outcomes depending on the nature of the call. Whether it's to provide assistance, seek clarification, close a deal, or simply catch up with a friend or family member, the act of answering a call facilitates seamless communication and serves as a fundamental aspect of modern interpersonal interaction.

FAQs

No, Answered Call does not provide a feature to retrieve recorded conversations. It is designed to facilitate real-time communication only.

Yes, Answered Call supports international calls. However, additional charges may apply based on your service provider's international calling rates.

Yes, Answered Call supports conference calls, enabling you to connect with multiple participants in a single call session.

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