Here’s a question for operations-minded people: should you cross-dock? Cross-docking refers to moving a product from a manufacturer to a fulfillment warehouse, which then turns and delivers it directly to the customer with little or no material handling in between. … Read More
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3 Tips for Holiday Ecommerce Emails That Convert
The holiday season is in full swing. Are your email marketing efforts ready? If not, here are a few tips to get them in shape. 1. Segment your lists Not all customers are equal. The way to get subscribers to … Read More
Top Tips for Better Picking and Packing
Pick and pack is one of the keys to successful order fulfillment. If you can get your products off the shelves and ready to ship with zero error, that’s half the fulfillment battle already won. Today’s ecommerce landscape requires pick-and-pack … Read More
5 Things Customers Want From Your Contact Center
So here’s the deal: simply being able to speak to a customer care representative does not define superior customer service today. Recent research has even found that over half said they would prefer to quickly solve their issue using an … Read More
4 Reasons Why a Single-Source Partner Makes More Sense
You’ve decided that outsourcing your order fulfillment is the wisest thing to do as you grow your business. What next? Do you start handing out contracts to the lowest bidder for each facet of your operations? The ecommerce industry is … Read More
5 Site Usability Tips for an Awesome Ecommerce Holiday Season
A good user experience is key to a successful ecommerce site, and it’s essential during the holiday season. When time is of the essence, and everyone’s offering the deal of a lifetime, your site better be easy to navigate and … Read More
5 Tips for an Awesome Ecommerce Holiday Season in the Warehouse
With about two months left before we’re in the thick of the holidays, you can still get procedures in place to prepare for your holiday peak. Here, we’ll talk about five tips for readying your warehouse operations for the most … Read More
How To: Make Fulfillment a Marketing Asset
The fulfillment process involves nearly every part of your ecommerce business. But if you’re not using the warehouse as a hotbed for post-purchase marketing, you’re missing out on opportunities to build brand loyalty and extend the customer experience! How? Every … Read More
3 Ways Live Chat Builds an Ecommerce Business
Studies show that 44 percent of online consumers believe that having questions answered in real-time while making an online purchase is one of the most important features an online retailer can offer. Are you offering live chat on your site? … Read More