5 Things Customers Want From Your Contact Center

So here’s the deal: simply being able to speak to a customer care representative does not define superior customer service today. Recent research has even found that over half said they would prefer to quickly solve their issue using an … Read More

5 Tips for an Awesome Ecommerce Holiday Season in the Contact Center

We’re back with more holiday prep tips for ecommerce retailers! Today, we’ll tackle one of the most critical pieces of a direct-to-consumer business’ operations, regardless of the season: customer care. Just one minor slip-up in customer service during the emotionally-charged … Read More

Social Media is a Must for Retail Brands

With 53 percent of the world’s population using social media, there is no excuse for a brand today to not at least have a presence. But it’s not enough to just have a Facebook page, or a Twitter account, or … Read More

Why Are Retailers Afraid of Facebook?

Facebook: nowadays, it’s more than just a place to share cat memes and post passive-aggressive statuses about former ‘friends’ or ex-boyfriends. As the world’s largest social networking site, Facebook has become the place where retailers need to be if they … Read More