Have you outgrown your fulfillment provider? Here’s how to find out.

Choosing the right order fulfillment vendor is hard. Your fulfillment provider is the very link between your products and your customers. Maintaining that relationship is important, but things change as you and your business evolve. It would help to analyze … Read More

Winning Customer Loyalty Online

In a brick-and-mortar store, there are many things that can win customer loyalty. From a salesperson who greets you with a smile and knows your preferences, to a customized shopping experience, or even a credit account, there are many small … Read More

Make Your Returns Process Work

Ecommerce returns are an unavoidable reality for online retailers. We shared tips about creating a returns process that works  in Retail TouchPoints, including: Key points to include in your online returns policy. Creative strategies to reduce ecommerce product returns. How to … Read More

Holidays + Smart Returns = Happy Customers

The 2015 holiday shopping season promises to be big, with Adobe’s Digital Index predicting online sales pushing to a record $83 billion. That’s an increase of more than 11 percent over 2014 holiday sales. Record ecommerce sales could bring the … Read More