5 Things Customers Want From Your Contact Center

So here’s the deal: simply being able to speak to a customer care representative does not define superior customer service today. Recent research has even found that over half said they would prefer to quickly solve their issue using an … Read More

3 Ways Live Chat Builds an Ecommerce Business

Studies show that 44 percent of online consumers believe that having questions answered in real-time while making an online purchase is one of the most important features an online retailer can offer. Are you offering live chat on your site? … Read More

The Secret to an Awesome Live Chat Experience

A few years ago, offering live chat was rare on a retailer’s website, but today live chat is popping up on many sites. Live chat is a tool that can either make or break the customer’s entire shopping experience, so … Read More

The Many Benefits of Live Chat

In the previous post, we talked about what customers are currently looking for in the contact center. A survey showed that customers want to be able to access help quickly, easily, and get accurate information without much hassle. Live chat … Read More