“I’m transferring you to another agent who can better assist you.” How many times have you heard that as a consumer and thought “No.. no.. NO!!!!”? Bottom line: every customer care agent should know and represent your brand to the … Read More
“I’m transferring you to another agent who can better assist you.” How many times have you heard that as a consumer and thought “No.. no.. NO!!!!”? Bottom line: every customer care agent should know and represent your brand to the … Read More