So here’s the deal: simply being able to speak to a customer care representative does not define superior customer service today. Recent research has even found that over half said they would prefer to quickly solve their issue using an … Read More
customer care
4 Reasons Why a Single-Source Partner Makes More Sense
You’ve decided that outsourcing your order fulfillment is the wisest thing to do as you grow your business. What next? Do you start handing out contracts to the lowest bidder for each facet of your operations? The ecommerce industry is … Read More
5 More Things Customers Want From Your Contact Center
We’re back with five more things that customers expect from ecommerce retailers’ customer care. Let’s dive into another list, shall we? (Missed the first article? Check it out here.) 1. Knowledge Your contact center agents need to have in-depth knowledge … Read More
Rock the Contact Center
What’s your customer engagement strategy? At Speed Commerce, we tailor our strategy to our clients. We take time to understand your brand, your industry, and your competition. From this, we can provide customized services and solutions to grow your business. … Read More
Social Media is a Must for Retail Brands
With 53 percent of the world’s population using social media, there is no excuse for a brand today to not at least have a presence. But it’s not enough to just have a Facebook page, or a Twitter account, or … Read More
Hold, Please.
“I’m transferring you to another agent who can better assist you.” How many times have you heard that as a consumer and thought “No.. no.. NO!!!!”? Bottom line: every customer care agent should know and represent your brand to the … Read More
Why Are Retailers Afraid of Facebook?
Facebook: nowadays, it’s more than just a place to share cat memes and post passive-aggressive statuses about former ‘friends’ or ex-boyfriends. As the world’s largest social networking site, Facebook has become the place where retailers need to be if they … Read More