5 Ways to Upsell More Product This Holiday Season

What’s better than a holiday sales season? A record-setting holiday sales season with more sales and less effort! You’ll already be processing tons of orders this peak season, so we’ve come up with a few ways for you to up … Read More

5 More Things Customers Want From Your Contact Center

We’re back with five more things that customers expect from ecommerce retailers’ customer care. Let’s dive into another list, shall we? (Missed the first article? Check it out here.) 1. Knowledge Your contact center agents need to have in-depth knowledge … Read More

Think You Know Contact Centers? Take the Quiz!

Think you know everything about direct-to-consumer contact centers? Take our quick 10-question quiz on contact centers to test your knowledge, then let us know how you scored in the comments at the end of this post! 1. What is ACD? … Read More

4 Tips to Bring Out Your Brand in the Contact Center

Your contact center can be the place where your customers interact most with your ecommerce business: they have direct and frequent one-on-one interaction with your customers. You can use these interactions to promote and establish your brand – all you … Read More