5 Things Customers Want From Your Contact Center

So here’s the deal: simply being able to speak to a customer care representative does not define superior customer service today. Recent research has even found that over half said they would prefer to quickly solve their issue using an … Read More

5 More Things Customers Want From Your Contact Center

We’re back with five more things that customers expect from ecommerce retailers’ customer care. Let’s dive into another list, shall we? (Missed the first article? Check it out here.) 1. Knowledge Your contact center agents need to have in-depth knowledge … Read More

Top Tips for Hiring in the Contact Center: Recruitment Marketing

A couple of weeks, we touched on what to look for in a contact center agent. But how do you get the right agent to apply for the job? Let’s look at recruitment marketing strategies to help you find the best … Read More

Rock the Contact Center

What’s your customer engagement strategy? At Speed Commerce, we tailor our strategy to our clients. We take time to understand your brand, your industry, and your competition. From this, we can provide customized services and solutions to grow your business. … Read More