Keys to Great Outsourced Fulfillment

Posted by Speed Commerce on October 6, 2020

The top executive at an online retailer shouldn’t be worried about how many pack stations are operating at a time, the daily pick accuracy, or how many purchase orders were placed that day. You can be confident that the company’s operations team and warehouse directors have a firm handle on those metrics.

So why should less be expected when you outsource your order fulfillment to a third party?

Truly great outsourced fulfillment feels in-house, both for the end customer and the retailer. It shouldn’t be a strained relationship, leaving questions unanswered and processes unexplained. You should have complete access to your company’s operations performance, inventory levels, and more at all times – and if your provider has a problem with that, then you’re probably working with the wrong one!

Just a few pointers to keep in mind when managing an outsourced relationship:

  • What KPIs will you monitor and how frequently will you communicate them?
  • How will you convey areas of improvement?
  • What are your internal processes for addressing and correcting concerns if they arise?
  • Who is responsible for ensuring my standards are met?

Don’t let a lack of operational insight send your business down the drain.

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