Winter Storm Brings Carrier Delays

Posted by Karen Hupe on January 22, 2016

The Weather Channel is calling for a potentially historic blizzard – with an insane amount of snow and ice predicted to blanket the Northeast and Mid-Atlantic. Nearly 75 million people are in the storm’s path.

For an ecommerce retailer, bad weather means delivery delays. So, what can you do about it?

Follow your carriers

Carriers are posting service alerts. If you’re in the path of the storm, carrier delays may result in pickups at your distribution centers as well as impact parcels currently in transit.

We’ve added links to three major carriers to help you stay up-to-date on the latest alerts.

Keep your contact centers in the loop

Bad weather or not, your customers will want to know where their packages are and when they may expect to receive their orders. Provide your contact center representatives with the latest carrier information so they can set appropriate delivery expectations with your customer.

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